Support
Support
Help for keeping your home in sync.
Quick answers for tasks, shared homes, iCloud sync, Pantry records, emergency details and privacy.
Start with the area that feels stuck. Most setup and sync issues are a quick settings check.
Create recurring tasks, assign them to people, and add ready-made packs for common home routines.
Save products, then link receipts, warranties, photos, repairs and records so the history stays together.
Use Apple iCloud to sync your home, invite people and keep each home’s tasks and records separate.
Keep quick guides, local numbers, shutoff locations and important contacts ready when you need them.
Common Questions
How do I add a task?
Open Tasks, tap the add button, enter the task name, choose a due date and save. New tasks can include a repeat schedule, difficulty, assignee, area, linked products, checklist items and notes.
How do reminders work?
You can choose Smart Digest, Daily Digest or Off. Smart Digest groups due tasks into morning and afternoon summaries. Daily Digest sends one summary at your chosen time. You can turn reminders off from Settings.
How do I enable notifications?
Open Settings -> Notifications -> Upkeep on your iPhone and make sure notifications are enabled. You can choose your reminder style inside Upkeep settings.
How does iCloud sync work?
Upkeep uses your Apple iCloud account to sync homes, tasks, products, records, emergency details and profiles between your devices. Make sure you are signed in to iCloud, iCloud Drive is enabled and Upkeep has iCloud access.
How do shared homes work?
The home owner can invite people to a shared home through Manage Home. People you invite need a simple Upkeep profile so tasks can show who they belong to. Shared homes use Apple iCloud sharing and the owner controls home details and sharing permissions.
What is Pantry?
Pantry is where Upkeep keeps products and home records together. A receipt, warranty, repair or photo can stand alone, or it can be linked to a product so the history appears in one place.
What is the Upkeep Score?
The Upkeep Score gives a simple view of how your home is tracking based on routine, timing and recent completion rhythm. Tap the score card in Upkeep for the breakdown and recommendations.
What is the Emergency Manual?
The Emergency Manual stores key shutoff locations, local quick-call information, contacts, important notes and panic guides.
Troubleshooting
I am not receiving notifications
Check Settings -> Notifications -> Upkeep, confirm the task has a due date or reminder, then reopen Upkeep. Restart your iPhone if alerts still do not appear.
A task did not repeat
Check the task’s repeat schedule. If the task was completed, edited or moved, its next due date may depend on those settings.
My data is missing
Check that you are signed in to the same Apple ID, iCloud Drive is enabled and Upkeep is allowed to use iCloud. If you joined a shared home, make sure the invite was accepted with the same Apple account. Local-only starter homes may not appear on another device unless they have synced through iCloud.
Something looks wrong
Close and reopen Upkeep, make sure you are on the latest version, and restart your iPhone if the issue continues.
Privacy
Upkeep does not sell your personal information and does not track you across apps or websites. iCloud sync and shared homes use Apple iCloud services. Read the Privacy Policy.
Contact
For support, contact Upkeep through the App Store listing.